Refund & Return Policy | MsLadies

At MsLadies, we want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, you may request a return or exchange under the following terms:

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1. Return Period

• Items can be returned or exchanged within 7 days of delivery.

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2. Condition of Items

• Returned items must be unused, unworn, and in their original packaging.
• Shoes must not show any signs of wear, dirt, or damage.

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3. Non-Returnable Items

• Clearance or sale items.
• Custom or made-to-order shoes.
• Items purchased during special promotional campaigns (unless damaged or defective).

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4. Refund Timeline

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed within 5–10 business days.
• Refunds will be made via bank transfer, wallet transfer, or store credit (depending on payment method).

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5. Return Shipping Costs

• Customers are responsible for the return shipping charges.
• In case of defective or wrong items sent by us, MsLadies will cover the return shipping cost.

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6. How to Request a Return

• Contact our support team at [insert email/WhatsApp number].
• Provide your order number, product details, and reason for return.
• Our team will guide you through the process.